Shipping Policy
At INNROE, we are committed to providing our customers with a seamless shopping experience. That’s why we proudly offer Free Worldwide Shipping on all orders, with no minimum purchase required.
Delivery Times
Processing Time: All orders are processed within 2–4 business days.
Shipping Time: Once shipped, most orders are delivered within 7–15 business days, depending on your location.
Deliveries to remote areas may take longer.
Public holidays may affect dispatch and delivery schedules.
Shipping Carriers
We partner with reliable global couriers to ensure safe and timely delivery. The shipping carrier may vary depending on your shipping location.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. You can track your parcel anytime through the provided link.
Undelivered or Lost Orders
If your order is declared lost by the courier, we will reship your parcel or provide a full refund.
If your parcel is marked “Delivered” by the courier but cannot be located, please contact us within 5 business days of the delivery date. We will assist you in working with the courier, but please note we are unable to reimburse stolen parcels confirmed as delivered to the correct address.
Shipping Restrictions
While we ship worldwide for free, please note that we are unable to deliver to certain U.S. regions and territories, including:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
We are also unable to ship to P.O. Boxes, APO, and FPO addresses.
Need Help?
If you have any questions regarding shipping, please contact our customer care team at: