Shipping Policy
INNROE currently offers free Standard Shipping on all eligible U.S. orders. No minimum purchase is required.
Where We Ship
We currently ship to eligible addresses within the contiguous United States.
We’re unable to deliver to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO addresses, or FPO addresses at this time.
Order Processing
Most orders are processed and dispatched within 3–4 business days.
During periods of high demand, new collection launches, or promotional events, processing may extend to approximately 4–6 business days.
If we expect your order to take longer than this, we’ll contact you by email with an update.
Estimated Transit Time
Once your order has been dispatched, it will typically arrive within 3–5 business days.
This means most orders arrive within approximately 6–9 business days from the date they are placed. During high-demand periods, the total estimated delivery time may be approximately 7–11 business days.
Transit times are estimates and may be affected by weekends, public holidays, weather conditions, or carrier delays.
Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.
Shipping Carriers
The carrier is selected based on your delivery address and the location from which your order is fulfilled.
Lost or Missing Packages
If your package is declared lost by the carrier, please contact us and we will arrange a replacement or refund.
If tracking shows that your package was delivered but you cannot locate it, please contact us within 5 business days. We’ll assist you in contacting the carrier and reviewing the delivery.
Need Help?
If you have any questions regarding shipping, please contact our customer care team at: