FAQs
Orders
Can I modify or cancel my order after it’s placed?
Because we process orders quickly, please contact us immediately at support@innroe.com if you need to cancel or make changes.
Once your order has been shipped, it cannot be modified.
Do you offer discounts for new customers?
Yes! Sign up for our newsletter to get 10% off your first order.
Shipping & Delivery
Where do you ship?
We currently ship to eligible addresses within the contiguous United States.
We’re unable to deliver to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO addresses, or FPO addresses at this time.
How long will my order take to arrive?
Most orders are processed and dispatched within 3–4 business days.
During periods of high demand, new collection launches, or promotional events, processing may extend to approximately 4–6 business days.
Once your order has been dispatched, it will typically arrive within 3–5 business days. This means most orders arrive within approximately 6–9 business days under normal conditions, or approximately 7–11 business days during high-demand periods.
If we expect your order to take longer than this, we’ll contact you by email with an update.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link.
Are there any shipping restrictions?
We cannot deliver to certain U.S. regions/territories (such as Alaska, Hawaii, Puerto Rico, Guam, etc.) and we are unable to ship to P.O. Boxes, APO, and FPO addresses.
What if my package is lost or marked as delivered but I haven’t received it?
If your package is declared lost by the carrier, please contact us and we will arrange a replacement or refund.
If tracking shows that your package was delivered but you cannot locate it, please contact us within 5 business days. We’ll assist you in contacting the carrier and reviewing the delivery.
Returns & Refunds
What is your return policy?
Eligible items may be returned within 14 days of delivery.
Items must be unworn, unwashed, unused, and returned with their original labels and tags attached.
Final Sale items are not eligible for return or exchange.
Which items are not eligible for return?
- Intimate apparel (for hygiene reasons)
- Final Sale items
- Products showing signs of wear, alteration, or damage
Do you offer exchanges?
Yes. Eligible items may be exchanged for the same style in another available size or color. Exchanges are subject to availability.
How do I start a return?
Email support@innroe.com with your order number, the item or items you wish to return, and the reason for your return. Once approved, we’ll send you return instructions and a prepaid shipping label.
Who pays for return shipping?
INNROE provides a prepaid return shipping label for eligible U.S. orders.
When will I receive my refund?
Once your return has been received and inspected, your refund will be issued to the original payment method within 5–10 business days. Your bank may require additional processing time.
Products & Sizing
How can I find the right size?
Please refer to the size guide available on each product page. If you’d like personalized advice, feel free to email us.
Will you restock items that are sold out?
Popular pieces may be restocked; sign up for restock notifications on the product page to stay updated.
Payments & Duties
Which payment methods do you accept?
We accept a wide range of secure payment methods to make checkout easy and convenient.
You can pay with:
- Major credit & debit cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB, UnionPay, Elo and more.
- Express checkout options: Shop Pay, PayPal, and Google Pay.
- All transactions are safe, encrypted, and processed securely through trusted payment gateways.
Are duties and taxes included in the price?
All prices shown on our website are exclusive of sales tax.
Applicable U.S. state and local sales tax will be calculated and added at checkout based on your shipping address.
There are no additional duties or import fees for U.S. orders.
Customer Service
How can I contact you?
Email our customer care team at support@innroe.com for help with sizing, orders, delivery, returns, or exchanges.
Our team responds Monday through Friday. Messages received over weekends or public holidays will be answered on the next business day.