We want you to feel confident about every INNROE purchase.

Eligible U.S. orders may be returned or exchanged free of charge.

Return Window

Return requests must be submitted within 14 days of delivery.

Once your return is approved and the prepaid return label has been issued, the package must be handed to the carrier within 7 days.

Return Conditions

Returned items must be:

• Unworn, unwashed, and unused
• In their original condition
• Returned with all original labels and tags attached
• Securely packaged for return shipping

Items showing signs of wear, alteration, damage, fragrance, or missing tags cannot be accepted.

For hygiene reasons, intimate apparel cannot be returned.

Items marked Final Sale are not eligible for return or exchange.

How to Start a Return

Email support@innroe.com with:

• Your order number
• The item or items you wish to return
• The reason for your return

Once approved, we’ll email you return instructions and a prepaid shipping label.

Returns sent without prior approval may not be accepted.

Free Return Shipping

INNROE provides a prepaid return shipping label for eligible U.S. orders.

Please use the provided label and follow the return instructions included in your approval email.

Exchanges

Eligible items may be exchanged for the same style in another available size or color.

Exchanges are subject to availability. If the requested replacement is unavailable, a refund will be issued to the original payment method.

Refunds

Your bank or card provider may require additional time to post the refund to your account.

Once your return has been received and inspected, your refund will be issued to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact support@innroe.com within 5 days of delivery. Please include your order number and clear photos so we can assist you.

Questions?

Contact our customer care team at support@innroe.com